Terms: Purchase policy & Returns

Payment methods and Billing

We currently accept the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. By submitting such credit or debit card information, you give Advanced Men’s Institute “AMI” permission to charge your purchases to the card that you authorize.

** YOUR BILLING STATEMENT WILL READ "AMI (877) 404-4686"

 

Trial Offers - 15 Day
By placing your order today you'll be shipped a 30 day supply of Prolongz (just pay $4.95 S&H). If you feel Prolongz is not for you, cancel within 15 days from today to avoid the purchase price of $89.95 and enrollment in the auto-shipment program. Forty-five days after you start your trial and every thirty days thereafter, we shall send you a fresh 30-day supply of Prolongz and charge you $69.95. You may cancel at any time by calling Customer Service at 877-404-4686.

30 Day Satisfaction GUARANTEE
Your product purchase comes with a thirty (30) day money-back satisfaction guarantee that starts upon delivery of the shipment of your product.

IF YOU WISH TO RETURN or Cancel Auto-Ship, YOU MUST FOLLOW ALL OF THE STEPS BELOW TO RECEIVE A CREDIT ON YOUR ACCOUNT.

  • Fill out the following form and fax/mail to the information below. Click here to download PDF of the form.

    MAIL:
    Prolongz
    1420 N. Claremont Blvd #111A
    Claremont, CA 91711

    FAX:
    (888) 323-6960

    E-MAIL:
    support@prolongz.com

  • If within the first 15 days to avoid the $89.95 15 day trial charge, please send this form back to any address above.
  • If within the first 30 days for the '30 day satisfaction guarantee', please send this form to any address above.
  • Shipping and Handling charges are non-refundable.
  • All Returns and Refused packages are subject to a $10 restocking fee.
  • DO NOT return any items without a completely filled out form. Sending a package back without a completely filled out form will result in a delayed or denied refund.
  • Using FedEx, UPS or insured mail to ensure your package is received by us. We are not responsible for returns that never arrive at our facility. Return shipping costs are the responsibility of the customer.

 

Feel free to contact us at 877-404-4686 with any questions.
You may also email us at support@prolongz.com

If you wish to cancel the Monthly Replenishment Program, contact our Customer Care Department at 877-404-4686.

Please remember that once we have shipped product to you, we can only cancel future shipments and cannot refund any charges (unless the product is returned per our Return Policy above). Again, Shipping and Handling charges are non-refundable.

 

Corporate offices:

250 W 1st Street, Ste 310
Claremont CA 91711
P: 909-451-0753


WHILE AMI PROLONGZ MAY MAKE REASONABLE ATTEMPTS TO ENSURE THAT YOU RECEIVE YOU PRODUCT, AMI PROLONGZ IS NOT RESPONSIBLE FOR:

  • Product delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Product quality problems caused by improper handling by the recipient.

 

DISCLAIMERS
OUR SOLE MAXIMUM LIABILITY WILL NOT BE MORE THAN TO REFUND THE PURCHASE PRICE OR TO REPLACE AND DELIVER EQUIVALENT PRODUCT ITEMS, AS APPROPRIATE, AS SOON AS REASONABLY POSSIBLE. THE APPLICABLE GUARANTEE MUST BE BROUGHT WITHIN THE ALLOTTED TIME SUPPLIED DEPENDING ON THE PACKAGE OF PRODUCT YOU HAVE PURCHASED AFTER DELIVERY OR WE SHALL NOT BE LIABLE AND YOU WILL HAVE WAIVED ANY AND ALL RELATED CLAIMS.
EXCEPT AS EXPRESSLY STATED HEREIN OR PROVIDED FOR IN WRITING IN THE PACKAGE YOU RECEIVE, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, GUARANTEES, WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You may have other rights which vary from jurisdiction to jurisdiction.

 

LIMITATION OF LIABILITY
YOU AGREE THAT, EXCEPT AS EXPLICITLY SET FORTH HEREIN, ADVANCED MEN'S INSTITUE, ITS DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES RELATED TO PRODUCTS SOLD OR THE OPERATION, CONTENT OR USE OF OUR SITES. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR TORT, RELATED TO OUR PRODUCTS OR YOUR ACCESS TO, AND USE OF, OUR SITE OR ANY OTHER HYPER-LINKED THIRD PARTY WEB SITE, EVEN IF WE HAVE BEEN ADVISED OF, OR ARE AWARE OF, THE POSSIBILITY OF SUCH DAMAGES.
Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

 

These products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

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